Return & Refund Policy

30-DAY RETURNS

Return & Refund Policy

A clear 30-day return and exchange process for eligible Ecosky direct-store orders.

Last updated: July 21, 2026

Return window: You may request a return or exchange within 30 calendar days after delivery of an eligible order placed on ecosky.store.

1. Eligibility

To qualify, contact us within 30 days after delivery and provide your order number and reason for return. The product should be returned with its included projector, remote, cables, accessories, manuals and packaging whenever reasonably possible. We may request photos or video to assess damage or defects.

2. Quality-related returns

If the product is defective, damaged on arrival, materially different from the item ordered, or otherwise affected by a verified product-quality issue, Ecosky will provide an appropriate remedy and cover reasonable authorized return shipping. Depending on the circumstances, the remedy may be repair, replacement or refund.

3. Non-quality returns

For change-of-mind, preference, compatibility or other non-quality reasons, the customer is responsible for return shipping. Original shipping charges and any remote-area surcharge are non-refundable unless required by law or caused by Ecosky’s error.

4. No restocking fee

Ecosky does not charge a restocking fee. Deductions may apply only for missing parts, customer-caused damage, or diminished value resulting from handling beyond what is reasonably necessary to inspect the product, where permitted by law.

5. Starting a return

  1. Email Ecoskyservice@outlook.com or contact WhatsApp +1 618 886 8034.
  2. Provide the order number, delivery date, reason for return and supporting images if relevant.
  3. Wait for return authorization and the correct return address. Do not send an item without authorization.
  4. Ship the product using a trackable method and retain the receipt.

6. Refunds

After the authorized return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Bank or payment-provider processing time may vary. Refunds cannot normally be sent to a different payment method.

7. Exchanges

Approved exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an equivalent product or a refund.

8. Non-returnable items

Gift cards, downloadable products, items clearly marked final sale, and products damaged through misuse or unauthorized modification are not returnable except where applicable law provides otherwise.

9. Marketplace purchases

Purchases made through Amazon or another third-party marketplace must be returned or refunded through that marketplace’s order system and applicable policies. This direct-store policy applies only to ecosky.store orders.