Last updated: July 21, 2026

1. Information we collect

Information you provide

• Name, email address, phone number, billing and shipping information.
• Account details, order history, product registration, support requests, reviews and communications.
• Payment-related information handled by our payment providers. Ecosky does not normally receive or store complete card numbers.

Information collected automatically

• IP address, browser, device and operating-system information.
• Pages viewed, clicks, referral source, approximate location derived from IP, timestamps and website-performance data.
• Cookie identifiers and similar technology used for essential functions, analytics, preferences, fraud prevention and advertising where permitted.

2. How we use information

• Process payments, fulfill and deliver orders, and provide returns, exchanges and warranty service.
• Operate accounts, communicate order and support updates, and respond to inquiries.
• Secure the website, detect fraud, troubleshoot problems and enforce our terms.
• Improve products, website performance and customer experience.
• Send marketing communications where you have consented or where otherwise permitted; you may unsubscribe at any time.
• Comply with legal, tax, accounting and regulatory obligations.

3. Legal bases where applicable

Depending on your location, we process information to perform a contract, comply with law, pursue legitimate interests such as security and service improvement, and based on consent where consent is required.

4. How we disclose information

We may disclose information to service providers that help with hosting, ecommerce, payments, fraud prevention, analytics, advertising, communications, customer support, shipping and warranty service. We may also disclose information when required by law, to protect rights and safety, or in connection with a merger, financing, sale or other business transaction.

We do not sell personal information for money. Some advertising or analytics disclosures may be considered “selling,” “sharing” or targeted advertising under certain U.S. state privacy laws. Where applicable, you may request to opt out.

5. Cookies and choices

Essential cookies support checkout, security and site operation. Other cookies may measure traffic, remember preferences or support advertising. You can use available cookie controls and browser settings, but disabling essential cookies may prevent parts of the site from working.

6. Data retention

We retain personal information only as long as reasonably necessary for the purposes described here, including order fulfillment, warranty support, dispute resolution, fraud prevention and legal or accounting requirements. Retention periods vary by data type and applicable law.

7. Data security

We use reasonable administrative, technical and organizational safeguards. No method of online transmission or storage is completely secure, so absolute security cannot be guaranteed.

8. Your privacy rights

Depending on your jurisdiction, you may have rights to request access, correction, deletion or portability; restrict or object to processing; withdraw consent; or opt out of certain targeted advertising, sale or sharing. We may need to verify your identity and may retain information where legally permitted or required. Authorized agents may submit requests where applicable.

9. California and other U.S. state notices

Residents of states with comprehensive privacy laws may request information about categories of personal information collected, sources, purposes and recipients, and may exercise applicable deletion, correction and opt-out rights. We will not unlawfully discriminate against you for exercising a privacy right.

10. International visitors

Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.

11. Children

The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information.

12. Third-party marketplace orders

If you buy through Amazon or another marketplace, that marketplace independently processes information under its own privacy policy and may share limited order or support information with Ecosky.

13. Policy updates

We may update this policy from time to time. The revised version will be posted here with a new “Last updated” date.

14. Contact and requests

For privacy questions or requests, email Ecoskyservice@outlook.com or contact WhatsApp +1 618 886 8034.