Last updated: July 21, 2026

1. Shipping origin and service area

Orders placed on ecosky.store are fulfilled from the United States. This policy currently applies to deliveries within the United States. Availability may be limited for certain remote locations, territories, P.O. boxes or military addresses.

2. Processing time

Orders are normally processed within 3 business days after payment authorization. Business days exclude weekends and U.S. public holidays. Orders requiring address verification, fraud review or customer confirmation may take longer.

3. Estimated transit time

Standard delivery generally takes approximately 5 business days after the order has been processed and handed to the carrier. Weather, peak periods, carrier disruptions, remote destinations and events outside our reasonable control may cause delays.

4. Shipping charges

• Non-remote U.S. destinations: Free standard shipping.
• Remote U.S. destinations: A US$10 shipping surcharge applies.

If an address is considered remote, the surcharge will be shown during checkout when supported or we will contact you before shipment. We will not add an undisclosed charge after purchase without your agreement.

5. Tracking

When available, tracking information will be sent to the email address used for the order after the parcel is handed to the carrier. Tracking may take time to activate.

6. Address accuracy

Please verify your shipping address before placing an order. Contact us promptly if a correction is needed. Once an order ships, changes may not be possible. Additional costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility.

7. Delayed, lost or damaged packages

If tracking has not updated for an unusual period, a package appears lost, or the parcel arrives damaged, contact us promptly with your order number and photos where relevant. We will work with the carrier and provide a remedy consistent with applicable law and our return policy.

8. Marketplace orders

Shipping for Amazon or other marketplace purchases is governed by the shipping information displayed on that marketplace order.