Last updated: July 21, 2026

1. Eligibility

This limited warranty applies to the original purchaser of a new Ecosky projector purchased directly from ecosky.store or from an authorized Ecosky seller. Valid proof of purchase is required. Products purchased used, refurbished unless expressly sold with warranty coverage, or from unauthorized sellers are not covered.

2. What is covered

Defects in materials or workmanship arising during normal household use within the two-year warranty period.

3. What is not covered

• Accidental damage, drops, impact, liquid exposure, misuse or neglect.
• Damage caused by improper installation, unsuitable power sources, power surges or use outside published instructions.
• Unauthorized repair, modification, altered serial numbers or non-approved parts.
• Normal cosmetic wear, consumable items, loss of accessories or damage caused by third-party equipment.
• Shipping damage not reported promptly after delivery.

4. How to request service

1. Contact Ecoskyservice@outlook.com or WhatsApp +1 618 886 8034.
2. Provide the model, order number or receipt, purchase date, serial number if available, and a clear description of the problem.
3. Provide photos or video if reasonably requested for diagnosis.
4. Follow the troubleshooting and return instructions supplied by Ecosky. Do not ship a product without authorization.

5. Available remedies

After verification, Ecosky may repair the product, replace it with the same or a functionally equivalent product, provide replacement parts, or offer another remedy required by applicable law. Replacement products or parts may be new or professionally refurbished where permitted by law.

6. Shipping for warranty service

For a confirmed covered defect, Ecosky will provide instructions and will cover reasonable authorized shipping costs. If inspection determines the issue is excluded from warranty coverage, the customer may be responsible for return shipping or other agreed service costs.

7. Additional terms

Warranty service does not restart or extend the original two-year period except where required by law. This policy does not exclude or limit rights that cannot lawfully be excluded.

8. Third-party marketplace orders

For Amazon or another marketplace purchase, contact Ecosky for warranty support, but marketplace return and refund procedures remain governed by that marketplace.